Privacy Policy
Mobera Real Estate
Last updated: [16/July/2026]
1. Introduction
Mobera Real Estate is committed to protecting the privacy of visitors to our website and clients who engage our real estate brokerage services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.mobera.ae or use our services.
By using our website or services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We may collect the following categories of information:
Personal Information you provide to us:
- Full name, email address, phone number, and mailing address
- Nationality, passport or Emirates ID details (where required for property transactions)
- Financial information relevant to property purchases, rentals, or mortgage pre-approval
- Property preferences, budget, and investment goals
- Communications you send us via contact forms, email, phone, or WhatsApp
Information collected automatically:
- IP address, browser type, and device information
- Pages visited, time spent on the site, and referral source
- Cookies and similar tracking technologies (see Section 6)
Information from third parties:
- Developer partners, when you express interest in an off-plan project
- Property portals or referral partners
- Verification and due diligence services used during transactions
3. How We Use Your Information
We use the information we collect to:
- Respond to inquiries and provide requested property information
- Arrange property viewings, negotiations, and transactions
- Match you with suitable off-plan, secondary, rental, or commercial listings
- Communicate updates about your transaction or ongoing inquiries
- Send marketing communications, where you have consented to receive them
- Comply with legal, regulatory, and Dubai Land Department (DLD) / RERA requirements
- Improve our website, services, and customer experience
- Prevent fraud and ensure the security of our systems
4. Legal Basis for Processing
Where applicable under the UAE Personal Data Protection Law (PDPL) or other relevant regulations, we process your personal data based on:
- Your consent
- The necessity to perform a contract with you (e.g., a property transaction)
- Compliance with a legal obligation
- Our legitimate business interests, provided these do not override your rights
5. Sharing of Information
We do not sell your personal information. We may share your information with:
- Developers, landlords, or sellers involved in a transaction you are party to
- Legal, financial, or notary professionals involved in a transaction
- Regulatory bodies, including the Dubai Land Department (DLD) and RERA, where required
- Service providers who support our operations (e.g., CRM, hosting, email providers), under confidentiality obligations
- Authorities, where required by law or to protect our legal rights
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve your browsing experience, analyze site traffic, and understand where our visitors come from. You can control or disable cookies through your browser settings. Disabling cookies may affect certain website features.
7. Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, including to satisfy legal, regulatory, accounting, or reporting requirements related to property transactions.
8. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
9. Your Rights
Subject to applicable law, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information, subject to legal retention requirements
- Withdraw consent to marketing communications at any time
- Object to or restrict certain processing of your information
To exercise any of these rights, please contact us using the details in Section 12.
10. Marketing Communications
If you have opted in to receive marketing communications from us, you may unsubscribe at any time by clicking the “unsubscribe” link in any email or by contacting us directly.
11. Third-Party Links
Our website may contain links to third-party websites, including developer pages and property portals. We are not responsible for the privacy practices or content of these external sites, and we encourage you to review their privacy policies separately.
12. Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, please contact us at:
Mobera Real Estate
Address: Bayswater, Business Bay, Dubai, United Arab Emirates, 00000
Email: info@mobera.ae
Phone: 055 778 6313
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised “Last updated” date. We encourage you to review this policy periodically.